Privacy Policy

404 Experience LLC (“404 Experience,” “we,” “us,” or “our”) respects your privacy. This policy explains how we handle information when you visit this website, contact us, receive an invoice, make a payment, or engage our services.

Information we collect

This website does not currently use account registration, advertising cookies, or an embedded contact form. If you contact us, we may receive your name, email address, telephone number, organization, project details, and any other information you choose to provide.

For proposals, invoicing, and payments, we may also process billing contact details, service and invoice information, transaction status, and related business records. Payment card details are processed by our payment service providers; we do not receive or store complete card numbers.

How we use information

We use information to respond to inquiries, evaluate potential engagements, prepare proposals, provide contracted services, issue and administer invoices, process and reconcile payments, maintain business records, protect our rights, and comply with applicable law.

How we share information

We do not sell personal information. We may share information with service providers and professional advisers who help us operate our business. This includes FreshBooks for invoicing and payment administration and Stripe, which powers FreshBooks Payments. Their handling of information is also governed by their respective privacy policies.

For an active engagement, we may share relevant project information with collaborators, venues, or vendors as reasonably necessary and consistent with our agreement with you. We may also disclose information when required by law.

Retention and security

We retain information for as long as reasonably necessary for the purposes described above, including legal, accounting, tax, payment, and contractual requirements. We use reasonable administrative and technical safeguards, but no method of electronic transmission or storage is completely secure.

Your choices

You may ask us to review, correct, or delete personal information you provided, subject to applicable legal and recordkeeping obligations. You may also ask us to stop nonessential communications.

Third-party services

This site and our invoices may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

Updates

We may update this policy as our services, payment practices, or legal obligations change. The effective date above identifies the latest version.

Contact

Questions or privacy requests may be sent to info@404experience.com or directed to 201-632-1119.