Client information

Refunds &
Cancellations

Effective August 30, 2026

This website does not accept payments. Before accepting payment for an engagement, 404 Experience provides the client with written service, fee, payment, and cancellation terms.

Project-specific terms

Because our services are customized, the refund, rescheduling, and cancellation terms for each engagement are stated in the client’s written proposal or agreement. Those project-specific terms control.

Completed work and committed costs

Fees attributable to services already performed are not refundable. Amounts paid or committed to venues, talent, vendors, travel, materials, permits, or other third parties may be nonrefundable once we have incurred or committed to those costs with the client’s authorization.

Client cancellations

Clients should send cancellation requests promptly to info@404experience.com. We will confirm receipt and provide an accounting under the applicable agreement, including work completed and third-party commitments. Any refundable balance will be returned to the original payment method, generally within 10 business days after the amount is finalized; the client’s financial institution may require additional processing time.

Rescheduling

We will make reasonable efforts to accommodate a requested date change, subject to availability and third-party commitments. Rescheduling may involve additional costs or revised terms, which we will disclose before confirming the change.

Cancellation by 404 Experience

If we cancel an engagement and do not provide a mutually acceptable alternative, we will refund amounts received for services not performed, less any authorized and nonrecoverable third-party costs, unless the applicable agreement or law requires otherwise.

Concerns and disputes

If you believe a charge or service issue has not been resolved correctly, contact us first at info@404experience.com or 201-632-1119. We will review the matter and respond as promptly as reasonably possible.