Terms &
Conditions

These Terms & Conditions govern your access to the website operated by 404 Experience LLC (“404 Experience,” “we,” “us,” or “our”) and provide general terms concerning our services. By using this website, you agree to these terms.

Website information

This website provides general information about our private experience, event direction, creative partnership, and advisory services. Website content is not a binding offer, proposal, guarantee, or professional advice.

Engagements, pricing, and delivery

Every engagement is customized, individually scoped, and provided as a custom project quote. Services begin only after the parties approve a written proposal, statement of work, agreement, or other written confirmation addressing the scope, fees, payment schedule, delivery timeline, responsibilities, and applicable cancellation terms.

Service and delivery timelines are agreed individually. Dates may depend on timely client decisions, access, approvals, third-party availability, and other conditions stated in the applicable agreement. If project-specific terms conflict with these website terms, the project-specific terms control.

Invoices and payments

Invoices are currently issued through FreshBooks and may be paid using FreshBooks Payments, powered by Stripe, or another method stated on the invoice. Payment amounts, deposits, installments, due dates, taxes, reimbursable expenses, and late-payment terms are stated in the applicable proposal, agreement, or invoice.

Clients are responsible for providing accurate billing information and making payment by the stated due date. A payment is not considered complete until it has been successfully processed and received.

Client responsibilities

Clients are responsible for providing timely and accurate information, decisions, approvals, access, and materials reasonably required to perform the agreed services. Delays or changes may affect timing, availability, and cost.

Third parties

Some engagements may involve independent venues, performers, vendors, consultants, or other third parties. Their availability, pricing, policies, and performance may be subject to separate terms. Unless expressly agreed in writing, 404 Experience does not guarantee the availability or performance of any third party.

Cancellations and refunds

Cancellation, rescheduling, and refund terms are stated in the applicable client agreement and summarized in our Refunds & Cancellations Policy. Completed work and authorized third-party commitments may be nonrefundable.

Intellectual property

The website and its original text, design, branding, and other content are owned by or licensed to 404 Experience LLC and may not be copied, reproduced, or commercially used without written permission. Rights in materials created for a client are governed by the applicable client agreement.

Acceptable use

You may not misuse this website, attempt unauthorized access, interfere with its operation, introduce malicious code, or use its content in a misleading or unlawful way.

Disclaimer and limitation

This website is provided on an “as available” basis. To the fullest extent permitted by law, we disclaim warranties concerning uninterrupted access, completeness, or suitability for a particular purpose. We are not liable for indirect or consequential losses arising solely from use of this website. Nothing here limits liability that cannot legally be limited.

Governing law

These website terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. Project-specific agreements may contain separate dispute-resolution provisions.

Changes and contact

We may revise these terms by posting an updated version with a new effective date. Questions may be sent to info@404experience.com or directed to 201-632-1119.